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COVID-19 Updated April 2021

Dear Tenants:

Due to the COVID-19 pandemic, governments have set out a number of restrictions and provided recommendations to deal with this constantly evolving situation.

During this difficult time, everyone's health and safety is our top priority. We will continue to monitor the situation closely, and we encourage everyone to keep up to date by visiting public health authority websites, such as

In order to limit the spread of the virus and to best protect our tenants and employees, we either have implemented or will implement the following measures until further notice.

Our office is closed to the public/walk-ins however, we are allowing tenants to schedule appointments to pay their rent by Interac (debit).  Please call 613-725-3151 or email to make arrangements.  Only one person per household will be permitted to enter.  MASKS ARE MANDATORY TO ENTER OUR BUILDING AND OFFICE.

Our office staff are working Monday to Friday but are in the office irregular hours, on a rotating schedule.  All email and phone messages are monitored daily, during our regular business hours, and we will respond as soon as we are able.


All unit repairs/maintenance is starting to be addressed however there is a backlog and we would appreciate your patience and cooperation as we catch up.  Some delays are out of our control due to difficulties in obtaining supplies.  If we need to enter your unit, we will work with you to reduce the risk to yourself and to our employees and contractors, while we carry out the work.

Take extra care not to flush bulky or sticky items down the toilet – DO NOT flush disinfectant wipes or sanitary pads. They should be disposed of in the garbage.

Paying the rent

To pay your rent, while maintaining social distancing, you should try to use remote rent payment methods such as cheque, money order or pre-authorized debit.  Correspondence and rent payments can be dropped off at 100 Medhurst in the "Tenant Correspondence" mailbox, accessible 24/7.  Should you wish to sign up for PAD, please send us a request via email and we will send you the required form to complete. 

If you can pay your rent, you should pay your rent.  To keep your housing in good, safe condition, we need to continue to pay the costs of operating the building/units and you paying your rent will allow us to do that.

If you are directly impacted financially by COVID-19, and think you may have difficulty paying your rent, please contact us to discuss your situation.

Public Health Requests

To slow the spread of coronavirus and "flatten the curve", the Public Health authorities strongly suggest that you follow the advice on Social Distancing.

Anyone who has travelled outside Canada within the last 14 days, should self-isolate for a total of 14 days. That means not going to work, not having contact with other people in the building, walking outside, but not in the building, and arranging for someone to deliver food or prescriptions, rather than going shopping.

Getting food or medications

Grocery stores are now practicing social distancing. Many are not crowded when they used to be because people are able to shop at various times throughout the day. Groceries can be ordered on-line for delivery from Metro, Loblaws, Walmart or Wholefoods.

Services which will order and deliver groceries or medications include Ottawa Shoppers, Inabuggy, FillMyFridge, and HelloFresh. Some of the services will also pick up and deliver from Costco, M& M, the LCBO, the Beer Store, and other specialty stores. Some will deliver a standing order every week.

More such services may spring up everyday. Check on the internet for the services you need. For help as a low-income person or a senior, go to, or phone 211.

Dealing with symptoms or exposure

The most common symptoms of coronavirus are a cough, fever, and shortness of breath. If you have symptoms, or you have concerns about contact with a person with symptoms, please

•             review the website at, and

•             if you still have questions, contact TeleHealth at 1-866-797-0000.

If you experience severe difficulty breathing (such as shortness of breath that you cannot manage at home), go to the most convenient hospital Emergency Department, or call 911 for an ambulance.

If you require mental health support (for anxiety or depression for example), you can contact the Distress Centre of Ottawa at 613-238-3311.


All persons entering or remaining in the enclosed common areas of the building must wear a mask that covers the nose, mouth, and chin as required under City of Ottawa By-law 2020-186.  Exemptions include people who cannot wear a mask for medical reasons or children under two years old.  A mask can be cloth (non-medical), disposable or medical.  If you cannot wear a mask you must follow social distancing protocols i.e. remain 6ft apart.

The exercise room is open however the hot tub, sauna, shower and bathroom facilities remain closed.  If you are interested in using the gym you must first register with our office and have received a gym protocol letter before adding your name to the gym calendar.  Update April 5th, 2021 - exercise room is closed until further notice. 

Ottawa Public Health are advising that you do not socialize with anyone outside your household therefore, until further notice, we are not accepting bookings for the party room.  

We have implemented increased cleaning and disinfection for all common areas, with a focus on high touch points, such as elevator buttons, entrance door handles, handrails, etc.  The laundry facilities and mail room will also receive extra cleaning. 

Thank you for your cooperation. We will send updates as they arise.


Carling Realty Co. Ltd.

Click on "helpful links" to obtain more information from Ottawa Public Health