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Dear Tenants:

We will continue to monitor the situation.  We encourage everyone to get vaccinated and keep up to date by visiting public health authority websites, such as and follow their advice.


Unit repairs/maintenance is be addressed however there is a backlog and we would appreciate your patience and cooperation as we catch up.  Some delays are out of our control due to difficulties in obtaining supplies.  If we need to enter your unit, we will work with you to reduce the risk to yourself and to our employees and contractors, while we carry out the work.

Paying the rent

To pay your rent, while maintaining social distancing, you should try to use remote rent payment methods such as cheque, money order, pre-authorized debit, Interac or e-transfer (Carling Realty tenants only).  Correspondence and rent payments can be dropped off at 100 Medhurst in the "Tenant Correspondence" mailbox, accessible 24/7 and/or for 120 Sullivan tenants at the onsite office.  Should you wish to sign up for PAD, please send us a request via email and we will send you the required form to complete.

Dealing with symptoms or exposure

The most common symptoms of coronavirus are a cough, fever, and shortness of breath. If you have symptoms, or you have concerns about contact with a person with symptoms, please wear a mask while in the common areas of the building and

•             review the website at, and

•             if you still have questions, contact TeleHealth at 1-866-797-0000.

If you experience severe difficulty breathing (such as shortness of breath that you cannot manage at home), go to the most convenient hospital Emergency Department, or call 911 for an ambulance.

If you require mental health support (for anxiety or depression for example), you can contact the Distress Centre of Ottawa at 613-238-3311.


We have implemented increased cleaning and disinfection for all common areas, with a focus on high touch points, such as elevator buttons, entrance door handles, handrails, etc.  The laundry facilities and mail room will also receive extra cleaning. 

Thank you for your cooperation. We will send updates as they arise.


Carling Realty Co. Ltd.

Click on "helpful links" to obtain more information from Ottawa Public Health